FAQ
What type of payments do you accept?
Ideal. American Express. Maestro. Mastercard. Visa. Paypal.
Do you accept international orders?
Yes!
Please note, your country could charge you a customs/import tax fee. Please refer to the customs website in your country. Some countries may have a tax free threshold or charge differently depending on the type of goods.
Openartmuseum is not liable for any tax and duties charged in the destination country. The recipient must pay this tax otherwise the products will get destroyed or returned to sender.
Do I receive a tracking code?
Yes, you will receive a tracking code and tracking link by email.
How long does it take to pack my order?
We are a small team, so please allow up to 8 working days for us to process and ship your items. Thanks for your patience and understanding.
There is something not working with the completion of my order.
If you receive an error code, please try to clear your cache and cookies and try again. You can also try a different browser.
If you’re still experiencing issues contact us at support@openartmuseum.com with the error code or screenshot of the issue.